Remote Fitness Contract Services Representative




by Chris Durst       Mar. 19, 2024

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American Specialty Health, a health management and fitness and exercise company, has posted openings for Work from Home Fitness Contract Services Representatives.

In this role, you would “respond to fitness inquires via the telephone queue system, internal teams, and departments…”


Pay starts at $16/hr. Benefits are included.

Equipment is provided.

Open to applicants in the United States – no state exclusions are noted.


Here’s an excerpt from the job posting:

American Specialty Health Incorporated is seeking a Fitness Contract Services Rep to join our Fitness Network Management (FNM) department. This position will respond to fitness inquires via the telephone queue system, internal teams, and departments to ensure efficient and effective resolution of fitness inquires with high quality customer service, research and resolve issues related to fitness inquiries.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).


  • Respond to and resolve fitness inquiries received via the Fitness Contract Services queue.
  • Answers at least 75% of incoming calls in less than 30 seconds from fitness queue.
  • Sends requests that require research on complex issues to
  • Lead Fitness Contract Services Rep to achieve appropriate resolution.
  • Captures fitness complaints and resolves or forwards to Fitness Contract Services Rep 2 or Lead Fitness Contract Services Rep for resolution when required.
  • Captures fitness change information including address, phone numbers, etc.; rate review requests and changes of ownership; documents and forwards as required to record changes in appropriate systems.
  • Handles necessary administrative duties to properly support, document and resolve fitness inquires.
  • Maintains confidentiality of fitness files, network participation data, fitness records/documents, and all discussions relative to recruiting and contracting processes.
  • Attends department and all-staff meetings to increase knowledge and foster teamwork.
  • Provides assistance in educating, maintaining, and satisfying the fitness networks.
  • Provides educational phone orientations as requested by fitness centers, management, other departments.
  • Assists the fitness centers and instructors as needed, keeping retention of their ASH contract as a primary focus.
  • Takes responsibility for contacting and assisting fitness centers and instructors regarding unique situations that occur.
  • Follows up with fitness related resignations received and calls to assist, educate, and retain the contract.
  • Works with other departments as requested to assist with the common goal of maintaining the network.
  • Acts as a fitness advocate within the company; takes responsibility for making sure that escalated issues are handled with the care needed to maintain relations within the network.
  • Completes all ASH University training requirements, including required regulatory trainings, as well as ad-hoc trainings required by management, within required timeframes.
  • Reviews ASH Fitness agreements, program manuals, and works within ASHLink.
  • Reviews ASH Fitness agreements and network participation requirements.
  • Resolves high-level administrative problems.
  • Understands and can educate on ASH Fitness Premium vs. Standard networks and Premium network membership options.
  • Navigates and troubleshoots all functions in
  • Works within ASH Systems (PROMIS, ASHCore, FMS and IHIS).


  • Associate’s degree or equivalent preferred. If equivalent experience, high school diploma required.
  • Minimum two years of progressive experience performing customer service duties. Managed care or health care experience preferred.
  • Proficient in MS Office with experience in word processing and spreadsheet applications.
  • Strong verbal and written communication skills.

Core Competencies

  • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
  • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
  • Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
  • Ability to effectively organize, prioritize, multi-task and manage time.
  • Demonstrated accuracy and productivity in a changing environment with constant interruptions.
  • Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
  • Ability to exercise strict confidentiality in all matters.


  • Primarily sedentary, able to sit for long periods of time.

Physical Requirements

  • Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

  • Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.


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