EY TaxChat Review 2024: Convenient Professional Tax Prep

Ernst & Young is a top-five accounting firm nationwide with more than 100 years of business experience. While it’s best known in the business world for supporting the accounting needs of Fortune 500 companies, the company expanded into personal and self-employment tax returns for the 2020 tax filing season and continues to offer the service through its EY TaxChat service.

The EY TaxChat app gives users a price quote for tax preparation services. Those who choose to move forward can chat with their tax preparer through the app or by phone.

If you’ve considered hiring an accountant to prepare your tax return but don’t want to work with a small, local preparer, EY TaxChat could be a good option for your needs. Here’s what you need to know if you’re considering EY TaxChat.

EY TaxChat does not offer a free plan. It’s a premium full-service tax preparation service and all customers have to pay. Users can fill out a short interview form to receive a price quote. The cost of the return is fixed unless the tax preparer learns about additional complexity that wasn’t covered in the interview.

EY TaxChat strives to make tax filing easy. They perform the onboarding interview in plain English where you don’t need to know a lot of tax jargon. Based on your responses, the tax preparer will request needed information and tax forms. Filers can securely load all their documents into the TaxChat app or website and can communicate with their tax preparer through the app.

These are a few areas where EY TaxChat stands out from other tax preparation companies.

Users can upload their tax documents through a mobile app or via the TaxChat website. Both the app and the website are secured. This secured portal makes it much easier to ensure your tax preparer has the necessary information.

Filers can message their tax preparers through the EY TaxChat app. This ensures that the chat information is safe and secure. If the tax preparer needs additional information or if you have more questions, you may schedule a phone call to discuss your taxes.

Although Ernst & Young has a strong brand reputation, the EY TaxChat app has a few drawbacks that are worth mentioning.

A tax return through EY TaxChat can cost more than $1,000 for people with complex tax situations. Other companies, such as TurboTax Full Service (where a TurboTax Expert prepares your return) charge less for similar levels of service. Even Picnic Tax, which offers tax returns prepared by CPAs, is less expensive than EY TaxChat.

EY says that its tax preparers may be enrolled agents (EA) or certified public accountants (CPA). Between these two designations, the CPA typically has a broader range of expertise and more experience helping clients develop tax plans. While both EAs and CPAs are qualified to prepare returns, an EA may not be suitable for more nuanced tax discussions.

However, this might not be a drawback for you. EY matches individuals with the most qualified preparer – that could mean an EA with crypto experience vs. a CPA with no crypto experience. Given the breadth of differing experience between individuals, it really depends on preference.

EY Tax Preparers can help filers maximize their refund, but they cannot provide detailed planning advice. Most CPA firms provide year-round support for tax filers. And with the reputation Earnst & Young has for offering tax planning for large businesses, it’s surprising you can’t get advice for your personal and small business tax returns.

The EY TaxChat app provides customized price quotes based on the complexity of filing. We tested different combinations and found that straightforward returns (with a few deductions and credits) cost starting at $199 while the most complex was more than $1,600. According to EY TaxChat, most people pay $199 to $499.

Filers considering EY TaxChat should take the time to complete the interview. It takes just a few minutes and provides a detailed price quote.

EY TaxChat has a tax preparer for even the most complex tax situations. The company can help prepare returns for everyone from crypto traders to rental property owners to self-employed people.

EY TaxChat also has a built-in messaging application that makes it easy to securely communicate with your tax preparer. Overall, EY TaxChat has an offering similar to Picnic Tax or TurboTax Full Service.

The chart below compares prices and services offered by these companies. EY TaxChat is somewhat more expensive than these competitors.

As a global company, EY TaxChat has more security measures than most small CPA firms. It has a secure and encrypted app and website that houses tax documents. It also uses strong passwords to keep user information safe.

Surprisingly, EY TaxChat doesn’t have multi-factor authentication. If a user’s email and password were hacked, the user could have their personal information stolen. Overall, EY TaxChat has more security than the typical CPA firm, but it still has opportunities to enhance security for users.

EY encourages users to reach out to their tax preparers via the app and website’s chat function. But if you’d prefer to talk over the phone, you can call 1-833 TAX CHAT (1-833-829-2428). You can also email EY TaxChat at taxchat.support@ey.com.

Operating hours for the TaxChat customer service team are Monday through Friday, 9 AM to 9 PM (ET). EY has been accredited with the Better Business Bureau (BBB) since 1952 and is currently rated A+.

Why You Should Trust Us

At The College Investor, we have more than a decade of experience reviewing tax software and preparation services. We personally test out tax services we review, and have filed our own tax returns with a wide range of services for the full experience. We look at more than a dozen tax filing options every year and look at costs, services, and ease-of-use. Our goal is to bring you unbiased reviews and help you find the best solution for your budget and unique needs.

Not everyone needs a professional tax preparer. Most people can file their own taxes if they choose the right tax software program. Choosing a service like EY TaxChat will cost most people a lot of money, but it won’t save a lot of time.

However, people with highly complex returns may happily spend the money for professional tax preparation. These complex filers are the best candidates for EY TaxChat, but they should price shop Picnic Tax and review its offerings to compare. The costs at Picnic Tax tend to be lower for most filers for a similar service, plus tax planning is available as an add-on service.

Can EY TaxChat help me file my crypto investments?

Yes, EY TaxChat supports filing for all types of crypto activity. Filers who earned money through staking or mining can use EY TaxChat as can those who made money through buying and selling crypto.

Can EY TaxChat help me with state filing in multiple states?

Yes, EY TaxChat supports multi-state filing. The increased cost of multi-state filing is baked into the price quote from the interview form.

Does EY TaxChat offer refund advance loans?

EY TaxChat does not offer refund advance loans.